Heritage Makers Customer support is AMAZING!!!! I am sending out postcards but I didn’t have enough postcards in my account to use. I called customer support and they traded in some of my other credits and put them towards my postcards! This was awesome because I didn’t have to put any more money into it! I had already purchased some other projects that I wasn’t going to be able to complete and traded them towards by post cards!
Customer support has always been incredibly resourceful and helpful! Anytime I have questions while I am designing I can just call them. If there is something funky going on like having a hard time logging in or I want to check on my order I can just call them. They are fantastic and so happy on the phone. It is not common you get a happy customer service person.
We also have a live chat feature in your ‘my studio’ account. You can click on this and you will be connected immediately with someone at the home office via live chat. I love this resource and it has saved me tons of time on the phone especially when I don’t have cell reception.
If you can’t get a hold of me call the home office for help. Their phone number is 1-866-694-3763 or 1-866-my heroes
About Kelly Hocks